CAN YOU CANCEL MY ORDER?
We are unable to cancel orders once they have been shipped. You will receive an email confirmation with tracking info once your order has shipped. Please contact us by email at email@example.com or phone at 1-312-618-1052 if you have not received your shipping confirmation as we can likely still process your cancelled order.
NOTE: Pre-orders may not be cancelled.
DO YOU HAVE A STORE?
We do not have a retail storefront where customers can come check out our products. We may pop-up one of these days. Our dream is to do some wicked collaborations with artists & vendors we love, then throw a nice big party here in Chicago.
WHY DO YOU SELL ON EBAY?
Many collectors are comfortable purchasing on eBay, particularly international buyers, and like the fact that there is a system of checks and balances they can leverage in case they had an issue. We totally get that.
Additionally, we use eBay to offload products that are open (or missing) box, out of date, or toys that don't quite fit the designer vinyl toy genre. We've worked really hard to become a trusted, reputable seller on eBay. Please feel free to shop our eBay store as well.
WHAT IS THE DIFFERENCE BETWEEN YOUR WEBSITE STOREFRONT & YOUR EBAY STORE?
We are super excited to now offer free shipping on all Contiguous US orders only. We do have items that ship for free on eBay, but all products on www.fatsuma.com ship free. For our international customers, we can offer actual shipping charges & different shipping methods via our website, whereas on eBay, international shipping is flat-rate.
Also, we have some fun things planned that will only be done via our website, so check back often. Better yet, get on our email list so you can be the first to find out what new stuff we are working on.
HOW DO I KNOW YOU AREN'T SELLING FAKES?
We've been collecting for over 12 years and have seen many toys come across our desks. We spend a lot of time researching and inspecting toys, and have gotten very good at spotting fakes. That said, those who produce fakes keep changing their game and have also gotten very good at replication. If you are ever concerned about a purchase you made or are about to make, please talk to us. It's bad for all of us if those continue to stay in circulation.