Full priced & sale merchandise

We really want our customers to be happy and pride ourselves on great customer service. First off, if you have a problem with an order, let us know right away. The majority of our products are collectible items with limited edition runs therefore all sales are final. Due to the nature of collectible art pieces, there will be slight variations on the design which only adds to the uniqueness of the item. Therefore, we cannot accept returns on non-defective merchandise and cannot issue refunds, credits, or exchanges for a different item. We will inspect all items prior to shipment to reduce the risks to you and us. We are collectors too, so we do our best to pack items well and do what is necessary to ensure a safe delivery to you. Ultimately, we want happy customers, so if you aren't satisfied with our service or your order, give us a call!

If there is a manufacture defect, you will have 10 days to contact us at info@fatsuma.com with invoice number, name, address and description of damage. We will replace your item if it’s still in stock otherwise you will be refunded or receive store credit.


Due the nature of pre-orders, we cannot guarantee shipping and arrival dates. We attempt to get the best estimated shipping dates from our vendors, but as we have learned in doing this for 10 years, things often get unexpectedly delayed. We will do our best to keep you up to date on the estimated shipping dates, particularly if they are different from what was originally stated when you completed your pre-order.

Once payment is received for these items, your order cannot be cancelled or returned.

After your pre-order has shipped, if for any reason -other than a manufacture defect - we cannot issue a refund if you wish to return. We are happy to offer an exchange or store credit. Additionally, all pre-orders that are returned -other than for a manufacture defect - will require a 15% restocking fee.